Research and Publications

Research

My primary area of research was the assimilation/socialization process of uncertainty management in organizations. I frequently examined the interaction of individuals and organizations as individuals join organizations as newcomers, are transfered or promoted in organizations, and eventually leave the organizations. My first book Managing Uncertainty in Organizational Communication came out in 2004. It provided a revised version of uncertainty reduction theory base on Berger and Calabrese (1975) and applied it to organizational settings. My second book, Organizational Socialization: Joining and Leaving Organizations (2010) provided a rather thorough explication of my understanding of the socialization/assimilation process. More recently I focused on volunteers rather than employees. I published two editted books with Laurie Lewis and Loril Gosset on volunteers Volunteering and communication: Studies from multiple contexts (2013) and Volunteering and communication Volume II: Studies in intercultural and international contexts (2015). In addition, Jennifer Mize Smith and I co-editted a book of case studies on volunteers and nonprofits, Case studies of nonprofit organizations and volunteers (2015).

I wanted to write an organizational communication textbook for a long time. Ryan Bisel and I worked on a textbook together. We were very pleased with publication of the first edition of our textbook, Organizational Communication: A Lifespan Approach (2017) with Oxford Press and the second edition came out in 2021. We also published a case study book, Organizational Communication: A Lifespan Approach (2020) that serves as a companion to the textbook.

I also had broader interests. I did research in emotion management and also groups and leadership or decision making, primarily in voluntary groups such as community theater. I examined a number of other topics of interest to me including effective teachers and the basic course, the role of institutional review boards and trends in communication research. In addition, I have a few textbook, case studies, and other publications such as a case study and parliamentary procedure role playing game. Because much of my later research focused on volunteers, I have included a listing of publications related to volunteers. These are listed under other categories as well, but may not be apparent. I was asked to write a number of handbook chapters. Most were related to the assimilation and socialization work I have done.

After being trained in quantitative research methods, I moved on to using a more varied methodology in my research. My publications include quantitative studies using simple to complex statistical procedures, mixed method studies, interview studies, ethnographies, and textual criticism and even an autoethnography.

Although I planned to publish all of my research by the time I retired, a number of publications will or have came out after my retirement. Here is a listing of the research that I did that resulted in publications in different areas:

Assimilation and Uncertainty Management Research

Tornes, M.J., & Kramer, M.W. (2022). A multi-level analysis of role negotiation: A bona fide group approach to work team socialization. Management Communication Quarterly, 36, 350-376.

Wyant, M.H., & Kramer, M.W. (2021 online).“They are nothing more than his spies on the floor.”: Local employees’ sensemaking and interpretation of expatriates’ roles and responsibilities. Management Communication Quarterly, 36, 124-148.

Riforgiate, S.E., & Kramer, M.W. (2021).The assimilation process and work/life balance. Sustainability,13, 5993.

Lee, S.K., Kramer, M.W., & Guo, Y., & (2019). Social media affordances in entry=level employees' socialization; Employee agency in the management of their professional impressions and vulnerability during early stages of socialization. New Technology, Work and Employment,34, 244-261.

Kramer, M.W., Guo, Y., & Lee, S.K. (2019). Using communication technology to manage uncertainty during organizational assimilation: Information seeking and giving. Western Journal of Communication, 83, 304-325.

Kramer, M.W., & Danielson, M.A. (2017). Communication and role development for zoo volunteers: Responding to role-sending, role-making, and role-remaking. Journal of Applied Communication Research,45, 96-115.

Kramer, M.W., & Danielson, M.A. (2016). Developing and re-developing volunteer roles: The case of ongoing assimilation of docent zoo volunteers. Management Communication Quarterly,30, 103-120.

Hoelscher, C.S., Zanin, A.C.,, & Kramer, M.W. (2016). The role of values in alternative organizations: Examining organizational identification in farmers markets. Western Journal of Communication, 80, 481-501.

Tornes, M.J., & Kramer, M.W. (2015). The volunteer experience in temporary organizations: Volunteer role negotiation and identity in a popular culture conference. Communication Studies, 66, 590-606.

Meisenbach, R.J., & Kramer, M.W. (2014). Exploring nested identities: Voluntary membership, social category identity, and identification in a community choir. Management Communication Quarterly, 28, 187-213.

Kramer, M.W., Meisenbach, R.J., & Hansen, G.J. (2013). Communication, uncertainty, and volunteer membership. Journal of Applied Communication Research, 41, 1-22.

Tan, C.L., & Kramer, M.W. (2012). Communication and voluntary downward career changes. Journal of Applied Communication Research,40, 87-106.

Kramer, M.W. (2011). A study of voluntary organizational membership: The assimilation process in a community choir. Western Journal of Communication, 75, 52-74.

Kramer, M.W. (2011). Toward a communication model of volunteer socialization. Communication Monographs, 78, 233-255.

Kramer, M.W. (2010). Organizational socialization: Joining and leaving organizations. Cambridge, UK: Polity.

Kramer, M.W. (2009). Role negotiations in a temporary organization: Making sense during role development in an educational theater production. Management Communication Quarterly, 23, 188-217.

Kramer, M.W. (2009). Managing uncertainty in work interactions. In T.D. Afifi & W. Afifi (Eds.), Uncertainty, information management, and disclosure decisions: Theories and applications. (pp. 164-181). London: Routledge.

Kramer, M.W. (2004). Managing uncertainty in organizational communication. Mahwah, NJ: Lawrence Erlbaum.

Kramer, M.W., Dougherty, D.S., & Pierce, T.A. (2004). Communication during a corporate merger: A case of managing uncertainty during organizational change. Human Communication Research, 30, 71-101.

Kramer, M.W., & Berman, J.E. (2001). Making sense of a university's culture: An examination of undergraduate students' stories. Southern Communication Journal, 66, 297-311.

Kramer, M.W. (1999). Motivation to reduce uncertainty: Reconceptualizing uncertainty reduction theory. Management Communication Quarterly, 13, 305-316.

Kramer, M.W., & Noland, T.L. (1999). Communication during job promotions: A case of ongoing assimilation. Journal of Applied Communication Research, 27, 335-355.

Callister, R.R., Kramer, M.W. & Turban, D.B. (1999). Feedback Seeking Following Career Transitions. Academy of Management Journal, 42, 429-438.

Kramer, M.W., & Miller, V.D. (1999). In support of contemporary conceptualizations of assimilation: A response to criticisms of socialization research. Communication Monographs, 66, 358-367.

Miller, V.D., & Kramer, M.W. (1999). A reply to Bullis, Turner, and Clair. Communication Monographs, 66, 390-392.

Jablin, F.M., & Kramer, M.W. (1998). Communication-related sense-making and adjustment during job transfers. Management Communication Quarterly, 12, 155-182.

Sias, P.S., Kramer, M.W., & Jenkins, E. (1997). A comparison of the communication behaviors of temporary employees and new hires. Communication Research, 24, 731-754.

Kramer, M.W. (1996). A longitudinal study of peer communication during job transfers: The impact of frequency, quality, and network multiplexity on adjustment. Human Communication Research, 23, 59-86.

Cox, S.A., & Kramer, M.W. (1995). Communication during employee dismissals: Social exchange principles and group influences on employee exit. Management Communication Quarterly, 9, 156-190.

Kramer, M.W. (1995). A longitudinal study of superior-subordinate communication during job transfers. Human Communication Research, 22, 39-64.

Kramer, M.W., Callister, R.R., & Turban, D.B. (1995). Information-giving and information-receiving during job transitions. Western Journal of Communication, 59, 151-170.

Kramer, M.W. (1994). Uncertainty reduction during job transitions: An exploratory study of the communication experiences of newcomers and transferees. Management Communication Quarterly, 7, 384-412.

Kramer, M.W. (1993). Communication after job transfers: Social exchange processes in learning new roles. Human Communication Research, 20, 147-174.

Kramer, M.W. (1993). Communication and uncertainty reduction during job transfers: Leaving and joining processes. Communication Monographs, 60, 178-198.

Kramer, M.W. (1989). Communication during intraorganizational job transfers. Management Communication Quarterly, 3, 219-248.

Emotion Management

Kramer, M.W. (2018). Managing multiple group roles: An autoethnography of communication and perceived role incompatibility. Journaal of Applied Communication Research, 46, 74-92.

Kramer, M.W., & Tan, C.L. (2006). Emotion management in dealing with difficult people. In J.H. Fritz and B.L. Omdahl (Eds.), Problematic relationships in the workplace (pp.153-178). New York: Peter Lang Publishers.

Kramer, M.W., & Hess, J.A. (2002). Communication rules for the display of emotions in organizational settings. Management Communication Quarterly, 16, 66-80.

Fiebig, G.V., & Kramer, M.W. (1998). A framework for the study of emotions in organizational contexts. Management Communication Quarterly, 11, 336-372.

Groups and Leadership

Hammond, K.,& Kramer, M.W. (2022 online). Communicating cultism in the media: Discursive sensegiving of cult status. Journalism and Mass Communication Quarterly xx, xx-xx.

Tornes, M.J., & Kramer, M.W. (2022). A multi-level analysis of role negotiation: A bona fide group approach to work team socialization. Management Communication Quarterly 36, 350-376.

Banas, J., Bisel, R.S., Kramer, M.W., & Massey, Z. (2019). The serious business of instructional humor outside the classroom: A study of elite gymnastics coaches' uses of humor during training. Journal of Applied Communication Research, 47, 628-647.

Kramer, M.W, Nguyen, C., Day, E.A., Hoelscher, C.S., & Cooper, O.D. (2019). Leadership and preparing for change through interorganizational collboration: A qualitative study of a statewide interagency taskforce. Human Relations, 71, 397-419.

Piercy, C., & Kramer, M.W. (2017). Exploring dialectical tensions of leading volunteers in two community choirs. Communication Studies, 68, 208-226.

Kramer, M.W, Hoelscher, C.S., Nguyen, C., Day, E.A., & Cooper, O.D. (2017). Structuration processes in an interagency collaboration: Enabling and constraining participation and efficiency. Journal of Applied Communication Research, 45, 429-444.

Bisel, R.S., Kramer, M.W., & Banas, J.A. (2017). Scaling up to institutional entrepreneurship: A life history of an elite training gymnastics organization. Human Relations, 70, 410-435.

Hoelscher, C.S., Kramer, M.W., Nguyen, C., Cooper, O.D., Zanin, A.C., & Day, E.A. (2017). Decision making and communication in a statewide interagency task force: An investigation of planned versus utilized processes. Management Communication Quarterly, 31, 39-68.

Zanin, A.C., Hoelscher, C.S., & Kramer, M.W. (2016). Extending symbolic convergence theory: A shared identity perspective on a team's culture. Small Group Research, 47, 438-472.

Kramer, M.W., & Dougherty, D.S. (2013). Groupthink as communication process, not outcome. Communication and Social Change, 1, 44-62.

Kramer, M.W., & Crespy, D.R. (2011). Communicating collaborative leadership. Leadership Quarterly, 22, 1024-1037.

Franz, L.C., & Kramer, M.W. (2010). The dimensions of decisions: A conceptual and empirical investigation. In P.C. Nutt & D.C. Wilson (Eds.), Handbook of decision making (pp. 517-540). West Sussex, United Kingdom: Wiley.

Kramer, M.W., Benoit, P.J., Dixon, M.A., & Benoit-Bryan, J.M. (2007). Group processes in a teaching renewal retreat: Functions and dialectical tensions. Southern Communication Journal, 72, 145-168.

Kramer, M.W. (2007). Bona fide group. In W. Donsbach (Ed.), The Blackwell international encyclopedia of communication. Oxford, England: Blackwell.

Prentice, C.M., & Kramer, M.W. (2006). Dialectical tensions in the classroom. Southern Communication Journal, 71, 339-361.

Kramer, M.W. (2006). Communication strategies for sharing leadership within a creative team: LMX in theater groups. In G. B. Graen (Ed.), LMX leadership: The series: Sharing network leadership (Vol. 4, pp. 1-24). Greenwich, CT: Information Age.

Kramer, M.W. (2006). Shared leadership in a community theater group: Filling the leadership role. Journal of Applied Communication Research, 34, 141-162.

Kramer, M.W. (2005). An examination of communication and outcomes in two community theater groups. In O. Leontovich & J. Parrish-Sprowl (Eds.), Communication studies 2005: Modern anthology (pp. 119-150). Volgograd, Russia: Peremena.

Kramer, M.W. (2005). An ethnography of a fundraising marathon group. Journal of Communication, 55, 257-276.

Kramer, M.W. (2005). Communication and social exchange processes in community theater groups. Journal of Applied Communication Research, 33,159-182.

Kramer, M.W. (2004). Toward a theory of dialectics in group communication: An ethnographic study of a community theater group. Communication Monographs, 71, 311-332.

Kramer, M.W. (2004). The complexity of communication in leader-member exchanges. In G. B. Graen (Ed.), LMX leadership: The series: New frontiers of leadership, (Vol. 2, pp. 167-191). Greenwich, CT: Information Age.

Kramer, M.W. (2002). Communication in a community theater group: Managing multiple group roles. Communication Studies, 53, 151-170.

Kramer, M.W., Kuo, C.L., & Dailey, J.C. (1997). The impact of brainstorming on subsequent group decision-making: Beyond generating ideas. Small Group Research, 28, 218-242.

Teacher Effectiveness and Basic Course

Kramer, M.W. (2020). Addressing doctoral student failure: Catching lost souls. World Jounal of Education and Humanities, 2, 297-103.

Kramer, M.W. (2017). Sage on the stage or bore at the board. Communication Education, 66, 245-247.

Prentice, C.M., & Kramer, M.W. (2006). Dialectical tensions in the classroom. Southern Communication Journal, 71, 339-361.

Hinton, J.S., & Kramer, M.W. (1998). The impact of self-directed videotape feedback on students' self-reported levels of communication competence and apprehension. Communication Education, 47, 151-161.

Kramer, M.W., & Pier, P.M. (1999). Students' Perceptions of Effective and Ineffective Communication by College Teachers. Southern Communication Journal, 65, 16-33.

Kramer, M.W., & Hinton, J.S. (1996). The differential impact of a basic public speaking course on perceived communication competencies in class, work and social contexts. In C. Newburger (Ed.), Basic Communication Course Annual (Vol. 8, pp. 1-25). Boston: American Press.

Institutional Review Boards, Ethics, and the Communication Field

Bisel, R.S., & Kramer, M.W. (2014). Denying what workers believe are unethical worplace requests: Do workers use moral, operational, or policy justifications publicaly? Management Communication Quarterly,28, 111-129.

Kramer, M.W. (2012). Assessing the validity and value of program and faculty productivity assessments. The Electronic Journal of Communication, 22.

Kramer, M.W. (2011). White Paper: Institutional Review Boards. In Future Research in the Social, Behavioral, and Economic Sciences 2020. Arlington, VA: National Science Foundation. Available at: http://www.nsf.gov/sbe/sbe_2020/all.cfm.

Kramer, M.W. (2010). It depends on your criteria. Communication Monographs, 77, 435-437.

Kramer, M.W., Miller, V.D., & Commuri, S. (2009). Faculty and Institutional Review Board communication. Communication Education, 58, 497-515.

Kramer, M.W. (2007). Institutional review boards. In N. Salkind (Ed.), Encyclopedia of Educational Psychology. Thousand Oaks, CA: Sage.

Kramer, M.W., Hess, J.A., & Reid, L.D. (2007). Trends in communication scholarship: An analysis of four representative NCA and ICA journals over the last 70 years. Review of Communication, 7, 227-238.

Dougherty, D.S., & Kramer, M.W., (2005). A rationale for scholarly examination of Institutional Review Boards: A case study. Journal of Applied Communication Research, 33,183-188.

Dougherty, D.S. & Kramer, M.W. (2005). Examining Institutional Review Boards from multiple perspectives. Journal of Applied Communication Research, 33, 277-284.

Handbook Chapters

Kramer, M.W., & Zanin, A.C. (2022). Qualitative methods for studying group communication. In S.J. Beck, J. Keyton, & M.S. Poole (Eds.), The handbook of group and team communication research (pp. 75-90). Bingley, UK: Emerald.

Kramer, M.W., & Lewis, L.K. (2020).Communication challenges of volunteers. D.H. O’Hair & M.J. O’Hair (Eds). Handbook of applied communication (pp. 467-491). Hoboken, NJ: Wiley Blackwell.

Kramer, M.W., & Sias, P.S. (2014). Interpersonal relationships and organizational communication. In C.R. Berger (Ed.) De Gruyter Mouton handbook of interpersonal communication (pp. 467-491). Berlin, Germany: De Gruyter.

Kramer, M.W., & Myers, K.K. (2014). Communication and workplace socialization: A life-span examination of the work-life interface. In J.S. Nussbaum (Ed.), Handbook of life-span communication (pp. 253-271). New York, NY: Peter Lange .

Kramer, M.W., & Miller, V.D. (2014). Socialization and assimilation: Theories, processes, and outcomes. In L.L. Putnam & D.K. Mumby (Eds.), The SAGE handbook of organizational communication (pp. 525-547). Thousand Oaks, CA: Sage.

Krone, K.J., Kramer, M.W., & Sias, P.M. (2010). Theoretical developments in organizational communication research. In C.R. Berger, M.E. Roloff, & D. Roskos-Ewolsen (Eds.), The handbook of communication science (pp. 165-182). Thousand Oaks, CA: Sage.

Textbook, Case Studies, and Other Publications

Kramer, M.W., & Bisel, R.S. (2021). Organizational Communication: A Lifespan Approach (2nd Edition). New York: Oxford Press.

Bisel, R.S., & Kramer, M.W. (Eds.) (2020). Case Studies in Organizational Communication: A Lifespan Approach (2nd Edition). New York: Oxford Press.

Moll, S.S., & Kramer, M.W. (2020). Changing from one coach to another: Managing leadership changes. In R.S. Bisel & M.W. Kramer (Eds.), Case studies in organizational communication: A lifespan approach (pp. 94-99). New York, NY: Oxford.

Kramer, M.W. (2019). 0 to 30 to 60 to 90: Four generations. In S.S. LaBlanc (Ed.), Casing the family: Theoretical and applied approaches to understanding family communication (pp. 94-99). Dubuque, IO: Kendall Hunt.

Kramer, M.W. (2017). Cultural diversity in a community choir. In J.P. Fyke, J. Faris, & P.M. Buzzanell (Eds.), Cases in organizational and managerial communication: Stretching boundaries (pp. 9-13). New York: Routledge.

Kramer, M.W., & Bisel, R.S. (2017). Organizational Communication: A Lifespan Approach. New York: Oxford Press.

Kramer, M.W., & Bisel, R.S. (2017). Instructor's Manual/Testbank to accompany Organizational Communication: A Lifespan Approach. New York: Oxford Press.

Kramer, M.W., Hoelscher, C.S., Day, E.A., Nguyen, C., & Cooper, O.D. (2017). Collaborating while getting the job done on time. In R. G. Heath & M. G. Isbell (Eds.), Collaboration: Ethics and skills for diverse organizations, groups, and communities , (pp. 326-331). Long Grove, IL: Waveland.

Kramer, M.W. (2017). Cultural diversity in a community choir. In J.P. Fyke, J. Faris, & P.M. Buzzanell (Eds.) Cases in organizational and managerial communication: Stretching boundaries , (pp. 9-13). New York: Routledge.

Kramer, M.W. (2016). To gain or not to gain, that is the question. In D.L. Tucker & J.A. Wrench (Eds.) Casing sport communication, (pp. 212-217). Dubuque, IO: Kendall Hunt.

Mize Smith, J. & Kramer, M.W. (2015). An introduction to nonprofit organizations and volunteers. In J. Mize Smith & M.W. Kramer (Eds.) Case studies in nonprofit organizations and volunteers, (pp. 1-10). New York: Peter Lang.

Kramer, M.W. (2015). The choice. In J. Mize Smith & M.W. Kramer (Eds.) Case studies in nonprofit organization and volunteers, (pp. 94-99). New York: Peter Lang.

Change, E., Cone, K.C., Kramer, M.W., & Schwarz, B. (2015). Capstone experiences. In C. R. A. Strathman & J. Spain (Eds.) The pursuit of teaching excellence: Lessons from the University of Missouri Kemper teaching fellows, (pp. 83-97). Columbia, MO: University of Missouri Press.

Kramer, M.W. (2012). Learning the job. In J.A. Wrench (Ed.) Casing organizaional communication (pp. 49-52). Dubuque, IA: Kendall Hunt.

Kramer, M.W. (2010). Group socialization: The newcomer experience in a community choir. In L. Black D. (Ed.) Group Communication: Cases for Analysis, Appreciation, and Application (pp. 49-54). Dubuque, IA: Kendall Hunt.

Kramer, M.W. (2010). Permission to walk. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies in organizational communication: Understanding communication processes (3rd ed., pp. 132-140). New York: Oxford University Press.

Kramer, M.W. (2010). Permission to walk. In J. Keyton & P. Shockley-Zalabak (Eds.) Instructor manual and test questions for case studies in organizational communication: Understanding communication processes. (3rd Ed., pp. 160-165). New York: Oxford University Press.

Dougherty, D.S., Kramer, M.K., Hamlett, S.R., & Kurth, T. (2009). Language convergence and meaning divergence: An examination of language and meaning for social-sexual behaviors in organizations. Communication Monographs, 76, 20-46.

Kramer, M.W. (2008). The year of the newborns: A department chair's reflections. Women's Studies in Communication, 31, 196-202.

Aubrey, J.S., Click, M.A., Dougherty, D.S., Fine, M.A., Kramer, M.W., Meisenbach, R.J., Olson, L.N., & Smythe, M.J. (2008). We do babies!: The trials, tribulations, and triumphs of pregnancy and parenting in the academy. Women's Studies in Communication, 31, 186-195.

Click, M.A., & Kramer, M.W. (2007). Reflections on a century of living: Gendered differences in popular songs. Journal of Popular Communication, 5, 241-262.

Kramer, M.W. (2006). Communication and uncertainty reduction during job transfers: Leaving and joining processes. In L.L. Putnam & K.J. Krone (Eds.), Organizational Communication (Five Volume Series). London: Sage. (Reprinted of Communication Monographs, 60, 178-198.)

Kramer, M.W. (2006). Permission to walk. In P. Shockley-Zalabak & J. Keyton (Eds.), Case studies in organizational communication (2nd Ed. pp. 216-226). Los Angeles: Roxbury Press.

Kramer, M.W. (2006). Permission to walk. In J. Keyton & P. Shockley-Zalabak (Eds.) Instructor manual and test questions for case studies in organizational communication: Understanding communication processes. (2nd Ed., pp. 160-165). Los Angeles: Roxbury.

Kramer, M.W. (1994). I'll second that: A role-playing simulation for parliamentary procedure. Simulation and Gaming, 25, 545-550.

Kramer, M.W. (1991). Organizational learning through job transfers. Working Papers Series, V5, College of Innovation Management and Entrepreneurship; The Institute of Management Sciences.

Publications on Volunteers, Voluntary Membership, and Nonprofits

Kramer, M.W., Austin, J.T., & Hansen, G.J. (2021 online). Toward a model of the influence of motivation and communication on volunteering: Expanding self-determination theory. Management Communication Quarterly, xx, xx-xx.

Atouba, Y., Dempsey, S.E., Koschmann, M.A., Kramer, M.W., McAllum, K., McNamee, L.G., & Peterson, B.L. (2021). Forum: The foundations and future of NPVO communication scholarship. Management Communication Quarterly, 35, 445-460.

Kramer, M.W., & Lewis, L.K. (2020).Communication challenges of volunteers. D.H. O’Hair & M.J. O’Hair (Eds). Handbook of applied communication (pp. 467-491). Hoboken, NJ: Wiley Blackwell.

Piercy, C., & Kramer, M.W. (2017). Exploring dialectical tensions of leading volunteers in two community choirs. Communication Studies, 68, 208-226.

Kramer, M.W., & Danielson, M.A. (2017). . Communication and role development for zoo volunteers: Responding to role-sending, role-making, and role-remaking. Journal of Applied Communication Research,45, 96-115.

Zanin, A.C., Hoelscher, C.S., & Kramer, M.W. (2016). Extending symbolic convergence theory: A shared identity perspective on a team's culture. Small Group Research, 47, 438-472.

Kramer, M.W., & Danielson, M.A. (2016). Developing and re-developing volunteer roles: The case of ongoing assimilation of docent zoo volunteers. Management Communication Quarterly,30, 103-120.

Mize Smith, J., & Kramer, M.W. (Eds.). (2015). Case studies of nonprofit organizations and volunteers. New York: Peter Lang.

Kramer, M.W., Lewis, L. K., & Gossett, L.M. (Eds.). (2015). Volunteering and communication Volume II: Studies in intercultural and international contexts. New York: Peter Lang.

Kramer, M.W., Lewis, L. K., & Gossett, L.M. (Eds.). (2013). Volunteering and communication: Studies from multiple contexts. New York: Peter Lang.

Kramer, M.W. (2013). The socialization of community choir members: A comparison of new and continuing volunteers. In M.W. Kramer, L.M. Gossett, & L.K. Lewis (Eds.), Volunteering and communication: Studies from multiple contexts. (pp. 65-86). New York: Peter Lang.

Lewis, L.K., Gossett, L.M., & Kramer, M.W. (2013). New directions for volunteering. In M.W. Kramer, L.M. Gossett, & L.K. Lewis (Eds.), Volunteering and communication: Studies from multiple contexts (pp. 407-416). New York: Peter Lang.